All online payments on silkyindia.com are processed on a world-class secure payment gateway. We do not store or have visibility into customers' netbanking information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security.

All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives.

Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyse overall trends to help us improve our service.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimising services to you, we may allow authorised  third parties to place or recognise a unique cookie on your browser. We do not store personally identifiable information in the cookies.

We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration.

We do not allow other companies, to serve advertisements to you. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to all websites, services and mobile applications that are operated and managed by us.

We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website.

The Website may enable you to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. We hereby expressly disclaim any liability for any misuse of such information that is made available by visitors in such a manner. We value the privacy of information pertaining to our associates. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We do not disclose any personal information to advertisers and for other marketing and promotional purposes.

Ordering

On silkyindia.com you can complete your purchase by entering your contact details. You can also become a registered user on the website for multiple purchases.

Registering is very easy. We will only ask you for the information we need to speed-up the purchase process.

Your order information will always be available to you through the link in your account if you are a registered client, or through the link we send you in your confirmation email if you are a guest customer.

Cart

You can view the contents of your purchase in your cart and change or delete the number of items in your order.

Please remember that we do not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information once you try to purchase the item.

Order status

You will receive email updates on the status of your order.

You can also access this information in the section “My Account”. If you are not registered, click on the “Order information”link in the confirmation email to track your order.

Order Modifications

After completing your purchase we will send you a confirmation email with all the details.

Please remember that it will not be possible to cancel or amend your order if it has already been shipped.

Payment methods

Visa, Mastercard, RuPay, American Express, Paytm, Airtel Money, Ola Money, PayZapp, Freecharge, MobiKwik

Time of Payment

Your purchase will be charged as soon as you complete your order.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation

Secure Purchasing

The security of the information our customers submit on  silkyindia.com is our highest priorities.

All online payments on silkyindia.com are processed on a world-class secure payment gateway. We do not store or have visibility into customers' net-banking  information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security.

Shipping and delivery policy

Shipping Methods

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

Order value

Standard delivery is free for all orders above Rs. 1500

The estimated delivery time is between 3-5 working days, depending on the delivery address.

Bear in mind that deliveries are only made on working days.

Need help rearranging delivery? Contact us on +91 9891 675 675, or track your order with the tracking number in your dispatch confirmation email.